is to promote and foster amongst persons involved in the Crowd Controller sector of the Security Industry the highest standards of efficiency, service, equipment and ethical behaviour. To give an undertaking to the general public that the regulation of Crowd Controllers is in keeping with the principles of public health and safety.
To set general standards for service and quality of employees operating in the Crowd Controller sector of the industry.
Roles and responsibilities include and are not limited to:
• Monitor all patrons entering the premises. Particular attention to be given to dress standards ensuring that the standards are uniformly applied During times when minors are not permitted to enter or be on the premises, check identification of any person who is suspected of being under the age of 18 years.
• Only accept the approved form of identification .i.e. Current photographic driver’s license, current photographic proof of age card, current passport.
• Where a queue forms adjacent to the premises ensure that patrons in the queue meet the dress standards, are not showing signs of intoxication and are not causing a disturbance.
• Conducting a count of patrons in the premises, and in areas where a specific capacity has been set, every half hour or as directed by the on-duty responsible person.
• Monitor all emergency exits to ensure that patrons do not obstruct the operation of those exits; this includes regularly monitoring the exits both internally and externally. Particular attention should be to be given to ensure that patrons cannot gain entry through exits and increase the risk of overcrowding.
• Regularly patrol both indoor and outdoor area(s) and assist venue staff in detecting the potential for any unruly behaviour.
• Monitor any patrons who may be showing signs of intoxication. These patrons will be drawn to the attention of bar staff to avoid the person being served more alcohol and advise the on-duty responsible person. The on-duty responsible person will decide, based on the response from the patron, whether the person will be asked to leave.
• If a decision is made to require the person to leave and they fail to leave. The on-duty responsible person will decide if the person is to be removed or if police will be called.
• Before using force, unless it is not reasonably practicable, the crowd controller must advise the person that they are authorized to use force and that force will be used if the person does attempt to enter or does not leave the premises. The person should also be advised that if they leave quietly then they may be allowed to return after a 24 hour period.
• As soon as practicable, when force has been used, to prevent entry or to remove a patron, an incident Register report must be completed.
• When not performing specific duties, such as monitoring entry points Crowd Controllers are encouraged to proactively move around the premises engaging with patrons to gauge level of sobriety and anticipate potential problematic patrons.